Privacy Policy

Effective Date: March 2026

BOOKCIRCLE ("we", "our", or "us") operates the BOOKCIRCLE mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services.

1. Information We Collect

Personal Information

When you register and use our services, we may collect:

• Name and phone number
• Email address
• Delivery address and location data
• Payment information (processed securely via Razorpay)

Usage Information

We automatically collect certain information when you use our app:

• Device information (model, operating system, unique identifiers)
• App usage data (pages viewed, features used, search queries)
• Log data (IP address, access times, app crashes)

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your book rental orders
• Deliver and pick up books at your address
• Process payments and refund security deposits
• Send order confirmations and delivery updates
• Improve our app and services
• Communicate with you about promotions and new arrivals
• Provide customer support

3. Payment Information

All payment transactions are processed through Razorpay, a secure third-party payment gateway. We do not store your complete credit/debit card details on our servers. Razorpay's privacy policy governs the handling of your payment information.

4. Location Data

We collect your delivery address and may use map/location services to ensure accurate book delivery and pickup. Location data is used solely for order fulfillment and is not shared with third parties for advertising purposes.

5. Information Sharing

We do not sell your personal information. We may share your information only in the following cases:

• Delivery partners: To fulfill book delivery and pickup
• Payment processors: Razorpay, to process transactions
• Legal requirements: When required by law or to protect our rights
• Service providers: Third-party services that help us operate our app (analytics, hosting)

6. Data Security

We implement appropriate security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data by contacting us.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of promotional communications
• Withdraw consent for data processing

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.

10. Third-Party Links

Our app may contain links to third-party websites or services (e.g., Google Play Store, Apple App Store). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@bookcircle.in
• Phone: +91 9496582787